Our terms and conditions

Payments

All our prices are in Danish Crown (DKK) and taxes for each country are included. We accept payments like Master Card and Visa. When you have accepted the purchase, you pay in advance the wines and the shipping.

Our wines

All our wines are carefully selected from small to medium sized wineries. We have selected the wines from which we think would go great to the Danish and Swedish kitchen, but also, they should be interesting grapes, areas etc. Five Clover Wines wants to offer its customers an experience enjoying our wines. Some of our grapes are quite rare and we are proud to help you to get to know them better. Five Clover Wines does not select the wines because of any nomination, we do not care about if they have 80 or 90 points etc. Five Clover Wines select them because of their quality, interesting wines for a good price. Many of the wines Five Clover Wines import are only produced in low quantities. There for it is possible that they get sold out, in that case we Will contact you and suggest alternative product. Our Wines are only sold in 6 bottles or 12 bottles cases in Denmark. To Sweden we only sell 12 bottles cases.

Shipping

Our wines are only sold online in Sweden and Denmark. We do not sell these in stores in Denmark nor in the monopoly in Sweden. We do have the right to send wines to both Danish and Swedish customers (without selling through the monopoly). All the taxes and VAT are paid in each country.

The Freight Cost covers the cost for the bottles to be delivered to your home. If you cannot receive the bottles or that you cannot show legal documents when they come to deliver the goods, the wines will go back to us and you must pay for the transportation cost of returning the wines. To receive our wines, you must be of legal age, 20 years old in Sweden and 18 years in Denmark. Identification card or similar must be provided. Our delivery companies text you a few days before delivery, to let you know when your wines will arrive. For more information about the costs in each country please visit:  Delivery and costs Denmark or Delivery and costs Sweden.

Delivery/Late Delivery/Damage delivery

We deliver in Denmark two times a months, normally second and last Friday each months. Our aim is to deliver once a month to Sweden. To be able to keep our shipping costs down, we have to have at least 5 boxes (60 bottles). If we have less than 5 boxes we have to leave it til next month.

When ordering, we will give you an approximately date of delivery.  Sometimes the delivery can take longer time then you expected therefore we recommend you to order your wines with time.

On the day of your delivery the shipping company will contact you confirming the time of your delivery (evening deliveries are also available in Sweden) on weekdays.

If your order is damaged on delivery, please email us as soon as possible with details of damage. (photos evidence please)

During public holidays and vacacions delivery can take longer time due to reduced work force, although we will always try to keep normal standards.

Customer/Personal data

We respect our customers and all personal data will only be used for the processing of your order and will not be sold on to third parties any point. Online orders are only taken from legally aged customers  this being 20 years in Sweden and 18 years in Denmark. We do not use cookies or save any data, that is why you will have to fil in all the details every time you buy from us.

Cancellation/returns

If you would like to cancel you order or return of wines, you must contact us at fivecloverwines@gmail.com as soon as possible. Cancellation can only be done before the wines leave our stock.

If the goods have already been dispatched there will be a restocking charge and return freight cost to our Copenhagen storage.

Reclaims

All reclaims must been in writing to us to via fivecloverwines@gmail.com If your wines should be damaged in any way, please give us as much as you can investigate.

If our investigations confirm your claim, we will replace the bottle/s free of charge or refund the cost per bottle. If your claims are found to be false, there will be a restocking charge and return freight cost to our Copenhagen storage will be at your own expense.

The responsibility will be ours for wines order to you until you accept the delivery.

If you are returning your order in agreement with us, because there is something wrong we take care of the responsibility and replace it with an equal wine.

If you return wines to us without our acceptance there will be a restocking charge and return freight cost and are your responsibility until they return to our Copenhagen storage.

Reservations

We reserve us from mistakes in the texts or wrongly appeared information, Five Clover Wines reserve the right to reject any order.

Force Majeure

In case of anything that can be counted under Force Majeure, war, natural disaster, strikes, government decisions, failed deliveries from subcontractors, costly event, and similar events beyond our control which is not reasonably foreseeable, and affects the contractual agreements and pledges from our side, that allows us not keep that agreement / pledge, should constitute a basis that we released from our obligations to fulfil that contract.

Legal

The Danish court will be the representing court for any legal issues.

All the photos and logos are intelectuel property of Five Clover Wines ApS.

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